Client
Capital Bank is focused on providing superior financial service through a network of locations throughout the region. Established in 2010, Capital Bank grew very quickly by obtaining over 1.7 billion dollars in assets. Like them, they needed a company to provide superior services for their technology needs. They chose ASD®.
Challenge
In 2017, Capital Bank merged with First Tennessee Bank making them a member of the First Horizon family of companies and the fourth-largest regional bank in the Southeast. Already having 300+ locations, Capital Bank is steadily opening more locations. To take care of their structured cabling/low voltage infrastructure needs, they needed someone who would be efficient and stays within budget.
IMPORTANT CONSIDERATIONS
- With many decentralized locations, how can we keep technician costs low?
- How can we communicate with the client quickly and efficiently?
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Solution
Capital Bank knows they can reach ASD® directly which saves them money, reduces the turn around time for projects, and simplifies communications. Once they put in a support help desk ticket to ASD®, it goes straight to one of the National Support Specialist (NSS). The NDS then utilizes the AASDI™ network to find the best qualified local technicians. Using local techs saves clients from having to pay extra costs associated with travel. Our NDS team then uses the AASDI™ mobile app, which provides real-time updates from the technicians in the field. This keeps our project managers informed, allows them to confirm quality deliverables, and ultimately helps the job run smoothly and efficiently.
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Result
Capital Bank had locations across the Carolinas, and ASD® project managers had to ensure the technicians stayed on schedule and delivered on time. The mobile app and time-tested project management processes ensured flawless execution. By using ASD® reliable and trustworthy cabling solutions that come with a lifetime warranty, Capital Bank knew the infrastructure would support their present and future needs.
TECHNOLOGY PROJECT BUDGET CALCULATOR
