24/7, Data-Driven, Process Oriented, Knowledge-Centered IT Support

Outsourcing your technology requirements to a team skilled in rapid problem-solving helps you focus on what you do best. With more than 20 years of IT experience, our team of customer-centric professionals will work closely with your organization to determine which solutions best fit your needs — from help desk, field, and voice services to remote network management, on-site support, and more. 

  • Single Point of Contact — Get help desk issue resolved quickly and with minimal disruption to your business, through a single partner
  • Fast Response — Calls with problems and challenges are answered and resolved quickly
  • Training & Qualifications — IT Service representatives and partners are trained and certified to support industry leaders such as Microsoft, Dell, HP, Cisco, and more
  • Flexibility — Combine and customize a variety of solutions to meet your specific needs. We support your system “as is,” not as configured, and will work with whatever products you use.
  • Personal Support — Our dedication to customer satisfaction is one of the top reasons we enjoy lasting relationships with our customers. 

Help Desk Services  

ASD offers all tiers of IT support from an integrated service desk that’s available 24/7. Our award-winning omni-channel assistance allows users to communicate with trained representatives via chat, phone, email, or a self-service portal. From operating systems and desktop application support to hardware diagnosis and supplemental staffing, we deliver a variety of standard and custom plans to meet your needs. 

End-User Help

Assists users with all technology needs to perform their job, from clinical and back-office applications and operating system support to hardware and mobile devices. With one call, we provide the outcomes your employees need to get back to work.

System Administrator Help

Provides system administrators with troubleshooting and configuration support for Microsoft Windows, Microsoft Office, and Microsoft BackOffice Server. This full-service offering addresses urgent support needs and increases productivity.

Applications We Support

Including, but not limited to:

Clinical

Allscripts

Casamba 

ChartPic

Compliance 360

CPR+

Computer Programs and Systems (CPSI)

Dietary e-Kardex

DocuTAP

Dragon Medical One

Homecare Homebase

Horizon

Hospicelink

Medline Industries

MedProcure

naviHealth

Omnicare

Omniview 

Pathview

PointClickCare

Raintree

Rehab Optima

RelayClearance

Financial & Back Office

ADP Enterprise

Basware

Benefitsolver

CounselLink

DATABASICS

HCRM PeopleSoft

myStaffingPro

PointRight

PeopleSoft Financial Management

Relias LMS

RISKMASTER

Verian

Network/Telecom

Aerohive Networks

Avamar

Avaya

Cisco

Unified Communications Manager (Call Manager)

Cisco Prime

Cisco FindIT Network Discovery

Utility

General

Active Directory

Bitlocker

Chrome

Courion

eFax

eVendor

GroupLocker

Java

LastPass

Kronos

McAfee

Microsoft® Office Suite

ReportSmith

RevSpring

System Center Configuration Manager (SCCM)

SharePoint

VMware

WebCheck

WebEx

Let's talk about your IT support needs


Contact an ASD®associate to discuss a solution for you.