IT Service Desk
24/7, Data-Driven, Process Oriented, Knowledge-Centered IT Support
Outsourcing your technology requirements to a team skilled in rapid problem-solving helps you focus on what you do best. With more than 20 years of IT experience, our team of customer-centric professionals will work closely with your organization to determine which solutions best fit your needs – from help desk, field, and voice services to remote network management, on-site support, and more.
Help Desk Services
ASD offers all tiers of IT support from an integrated service desk that's available 24/7. Our award-winning omni-channel assistance, allows users to communicate with trained representatives via chat, phone, email, or a self-service portal. From operating systems and desktop application support to hardware diagnosis and supplemental staffing, we deliver a variety of standard and custom plans to meet your needs.
End User Help
Assists users with all technology needs to perform their job, from clinical and back-office applications and operating system support to hardware and mobile devices. With one call, we provide the outcomes your employees need to get back to work.
System Administrator Help
Provides system administrators with troubleshooting and configuration support for Microsoft Windows, Microsoft Office, and Microsoft BackOffice Server. This full-service offering addresses urgent support needs and increases productivity.
Applications We Support
Including, but not limited to:
Computer Programs and Systems (CPSI)
Dragon Medical One
Financial & Back Office
PeopleSoft Financial Management
Unified Communications Manager (Call Manager)
Cisco FindIT Network Discovery Utility
Microsoft® Office Suite
System Center Configuration Manager (SCCM)