IT Service Desk

24/7, Data-Driven, Process Oriented, Knowledge-Centered IT Support

Outsourcing your technology requirements to a team skilled in rapid problem-solving helps you focus on what you do best. With more than 20 years of IT experience, our team of customer-centric professionals will work closely with your organization to determine which solutions best fit your needs – from help desk, field, and voice services to remote network management, on-site support, and more.

  • Single Point of Contact – Get help desk issues resolved quickly and with minimal disruption to your business, through a single partner
  • Fast Response – Calls with problems and challenges are answered and resolved promptly
  • Training & Qualifications – IT Service representatives and partners are trained and certified to support industry leaders such as Microsoft, Dell, HP, Cisco, and more.
  • Flexibility – Combine and customize a variety of solutions to meet your specific needs. We support your system “as is,” not as configured, and will work with whatever products you use.
  • Personal Support – Our dedication to customer satisfaction is one of the top reasons we enjoy lasting relationships with our customers.

Help Desk Services

ASD offers all tiers of IT support from an integrated service desk that's available 24/7. Our award-winning omni-channel assistance, allows users to communicate with trained representatives via chat, phone, email, or a self-service portal. From operating systems and desktop application support to hardware diagnosis and supplemental staffing, we deliver a variety of standard and custom plans to meet your needs.


End User Help

Assists users with all technology needs to perform their job, from clinical and back-office applications and operating system support to hardware and mobile devices. With one call, we provide the outcomes your employees need to get back to work.


System Administrator Help

Provides system administrators with troubleshooting and configuration support for Microsoft Windows, Microsoft Office, and Microsoft BackOffice Server. This full-service offering addresses urgent support needs and increases productivity.

Applications We Support

Including, but not limited to:

Clinical

Allscripts

Casamba

ChartPic 

Compliance 360 

CPR+ 

Computer Programs and Systems (CPSI) 

Dietary e-Kardex 

DocuTAP 

Dragon Medical One 

Homecare Homebase 

Horizon 

Hospicelink 

Medline Industries 

MedProcure 

naviHealth 

Omnicare 

Omniview 

Pathview 

PointClickCare 

Raintree 

Rehab Optima 

RelayClearance

Financial & Back Office

ADP Enterprise

Basware

Benefitsolver

CounselLink

DATABASICS

HCRM PeopleSoft

myStaffingPro

PointRight

PeopleSoft Financial Management

Relias LMS

RISKMASTER

Verian


Network/Telecom

Aerohive Networks

Avamar

Avaya

Cisco

Unified Communications Manager (Call Manager)

Cisco Prime

Cisco FindIT Network Discovery Utility

General

Active Directory

Bitlocker

Chrome

Courion

eFax

eVendor

GroupLocker

Java

LastPass

Kronos

McAfee

Microsoft® Office Suite

ReportSmith

RevSpring

System Center Configuration Manager (SCCM)

SharePoint

VMware

WebCheck

WebEx

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