National Deployment Specialist
National Deployment Specialist
Classification: Full Time and Contract | Location: Hickory, NC |
Reports to: Vice President of Operations | Travel: 15% Overnight |
Positions Supervised: None | Benefits: Learn More |
Classification: Full Time and Contract |
Reports to: Vice President of Operations |
Positions Supervised: None |
Location: Conover, NC |
Travel: 15% Overnight |
Benefits: Learn More |
Company Profile
Founded in 1987, ASD® exists to enhance the workplace experience. We don’t set limits on technologies, geographies or services rendered. By removing these boundaries, we create a new category in the marketplace. Our business was created in response to the evolving technology needs of growing enterprises. We provide freedom for our clients to envision new solutions beyond the status quo and the limitations of traditional workplace environments. We are here to create confidence in workplace technology.
Position Summary and Functions
Are you currently a low voltage technician who wants to move to an internal corporate role? We are seeking someone with hands-on experience who wants to take their career to the next level and join our team. This is a fast-paced role for someone who has experience working with Cabling, Audio Visual, and/or Security Systems.
Our National Deployment Specialist is responsible for providing a daily point of contact for our customers and our ASD® installers. The primary focus is to help our clients and installers if they need assistance with a repair issue. You must have a sense of urgency, be organized, and have excellent customer service skills.
- Ensure all services are scheduled and closed out to the client's satisfaction.
- Coordinate service work with the clients and our AASDI contractors.
- Manage and provide estimates for small to medium size projects.
- Manage ongoing activities with our clients and AASDI.
- Work effectively with other parts of the organization to address and resolve customer issues.
- All other duties as assigned.
Position Qualifications
To be considered, a candidate must have experience in the following:
- Must be a team player (you are joining a great team)!
- Prior customer service work with the ability to deal diplomatically with customers and contractors.
- Industry experience is a plus! (Audio Visual/Security/Secure Cabling)
- Attention to detail, professional demeanor, thorough and logical approach.
- Creative out of the box thinker.
Education
- Associates Degree Preferred
Required Licenses/Certifications
- Acceptable MVR and valid driver's license.
Notes:
This job description is not inclusive of all of the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
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