National Support Specialist

Classification: Full Time

Reports to: Director of Sales

Positions Supervised: None

Location: Alpharetta, GA

Travel: 15% Overnight

Benefits: Learn More

National Support Specialist

Classification: Full Time and Contract

Location: Hickory, NC

Reports to: Vice President of Operations

Travel: 0% Overnight

Positions Supervised: None

Benefits: Learn More

Company Profile

Founded in 1987, ASD® exists to enhance the workplace experience. We don’t set limits on technologies, geographies, or services rendered. By removing these boundaries, we create a new category in the marketplace. Our business was created in response to the evolving technology needs of growing enterprises. We provide freedom for our clients to envision new solutions beyond the status quo and the limitations of traditional workplace environments. We are here to create confidence in workplace technology.

Position Summary and Responsibilities

Our National Support Specialist is responsible for providing a daily point of contact for our customers and our ASD® installers. The primary focus is to help our clients and installers if they need assistance with a repair issue. 

  • Ensure all services are scheduled and closed out to the client's satisfaction.
  • Coordinate service work with the clients and our ASD® installers.
  • Manage and provide estimates for small to medium size projects.
  • Manage ongoing activities with our clients and ASD® installers.
  • Work effectively with other parts of the organization to address and resolve customer issues.
  • All other duties as assigned.

Necessary Skills

  • Organized - Someone with a plan for every day
  • Doer - Someone who enjoys crossing tasks off their to-do list
  • Efficient - Someone who can do a lot in a short amount of time
  • Service - Someone who operates with a sense of urgency and makes the client feel like they are the most important person in the conversation

Education

  • Associates degree preferred

Required Licenses/Certifications

  • Acceptable MVR and valid driver's license
  • Required Licenses/Certifications

Notes:
This job description is not inclusive of all of the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time. 

ASD AJC Top Workplace Company
AJC Top Workplace 2020
Inc 5000 7x ASD
Inc5000 fastest growing companies ASD

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